Privacy Policy

This Privacy Policy explains how Kristy M Routt LLC (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects information obtained through RelocateToLakeCharles.com (“Website”).

By using this Website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the Website.

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

1. Information We Collect

We may collect personal information that you voluntarily provide through this Website, including when you:

• Complete contact forms 
• Register for property alerts 
• Request information about homes or services 
• Subscribe to emails or newsletters 
• Request relocation information 
• Schedule consultations 
• Submit inquiries regarding buying or selling property 

The information we may collect includes:

• Name 
• Email address 
• Phone number 
• Mailing address 
• Property preferences 
• City and state 
• IP address 
• Browser and device information 
• Website activity and usage data 
• Any other information you voluntarily submit 

2. How We Use Your Information

We may use your information to:

• Respond to inquiries 
• Provide real estate services 
• Send listing updates or market information 
• Communicate regarding buying, selling, relocation, or staging services 
• Improve Website functionality and user experience 
• Customize content and recommendations 
• Provide customer support 
• Maintain internal business records 
• Send marketing emails, calls, or text messages where permitted by law 
• Comply with legal obligations 

3. Consent to Communications (TCPA Compliance)

By submitting your contact information through this Website, you expressly consent to receive communications from Kristy M Routt LLC by:

• phone call, 
• text message, 
• voicemail, 
• email, 
• automated dialing system, 
• prerecorded or artificial voice technology, regarding real estate services, listings, transactions, marketing, or related services at the contact information you provide.

Message and data rates may apply.

Your consent is not a condition of purchasing property or receiving services.

You certify that:

• the information you provide belongs to you, 
• you are authorized to receive communications at the number provided, 
• and you will notify us if your contact information changes.

 You may opt out at any time by:

• clicking “unsubscribe” in emails, 
• replying STOP to text messages, 
• verbally requesting to opt out,
• or contacting us directly through the Website.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers when reasonably necessary to operate our business, including:

• website hosting providers, 
• CRM and email marketing platforms, 
• analytics providers, 
• mortgage or lending partners (only if requested by you), 
• transaction coordinators, 
• contractors or vendors assisting with services. 

Mobile opt-in data and consent for text messaging will not be shared with third parties or affiliates for their independent marketing purposes.

We may also disclose information:

• when required by law, 
• to comply with legal processes, 
• to protect rights or safety, 
• or in connection with a business transfer, merger, or asset sale. 

5. Cookies & Analytics

This Website may use cookies, tracking pixels, analytics tools, and similar technologies to:

• improve Website functionality, 
• understand visitor behavior, 
• analyze traffic patterns, 
• personalize content, 
• and enhance user experience. 

Cookies are small files stored on your device that help websites recognize returning visitors.

You may disable cookies through your browser settings; however, some Website features may not function properly.

We may use third-party analytics services such as Google Analytics or similar platforms.

6. Third-Party Links

This Website may contain links to third-party websites, services, social media platforms, or resources. We are not responsible for the privacy practices, policies, or content of third-party websites.

Users should review the privacy policies of those websites independently.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or alteration.

However, no method of electronic transmission or internet storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

This Website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information has been submitted by a child under 13, we will take reasonable steps to delete such information.

9. Louisiana & Fair Housing Compliance

Kristy M Routt LLC operates in compliance with applicable federal and Louisiana laws, including Fair Housing laws and regulations of the Louisiana Real Estate Commission.

We do not discriminate based on race, color, religion, sex, disability, familial status, national origin, age, ancestry, sexual orientation, gender identity, or any other protected status under applicable law.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

• request access to personal information we collect, 
• request deletion of personal information, 
• request correction of inaccurate information, 
• know what categories of information are collected, 
• and request information about disclosures to third parties. 

We do not sell personal information.

To submit a privacy-related request, please contact us at kristyroutt@gmail.com; 337.377.7945.

We may verify your identity before responding to requests.

11. Canadian Anti-Spam Compliance (CASL)

If you are located in Canada and voluntarily provide your contact information through this Website, you consent to receiving communications related to real estate services, listings, updates, and marketing unless and until you withdraw consent.

You may unsubscribe at any time using the unsubscribe link included in communications.

12. International Users & GDPR

This Website is primarily intended for users located within the United States.

If you access this Website from outside the United States, including the European Economic Area (“EEA”), you acknowledge that your information may be transferred to and processed in the United States where privacy laws may differ from those in your jurisdiction.

By using this Website and voluntarily submitting personal information, you consent to such transfer and processing.

13. Your Choices & Opt-Out Rights

You may:

• unsubscribe from marketing emails, 
• request removal from text communications, 
• disable cookies through your browser, 
• or request deletion of certain personal information where permitted by law. 

Please note that we may retain certain records as required for legal, regulatory, transaction, tax, or business purposes.

14. Terms of Use

Your use of this Website is also governed by the Website Terms of Use.

15. Contact Information for Kristy Routt

Kristy Routt, REALTOR®

Kristy M Routt LLC
Website: RelocateToLakeCharles.com

Privacy-related questions or requests, please contact us at kristyroutt@gmail.com; 337.377.7945.

16. Broker Contact Information

eXp Realty LLC

La Corporate Office: 2201 Veterans Memorial Blvd, Suite 404, Metairie, La 70002

la.broker@exprealty.com

(337) 522-7554 x191

Licensed by the Louisiana Real Estate Commission